SRS ticketing

In this current brochure we would like to introduce our own ticketing system developed by Synergon Retail Systems Ltd. The ticketing System offers perfect solution for daily challenges according to unique client demands. It was developed for ticket sales support and it is already used by BKV Plc. (Budapest public transport company) in Hungary. As Synergon Retail Systems Ltd. has 100% Hungarian ownership, the product developed by us is also a Hungarian product. Developers are located in the centre of the company. The system called: Synergon Retail System Ticketing (SRS Ticketing).

The structure of the SRS ticketing system

The SRS ticketing system is built on a three-level tree structure:

Lower level: SynPOS (POS=Point of sale) Cash register which fulfil the Hungarian Tax Office requirements. The most important task of the cash register is quick selling and saving the proper information. The POS programme was developed based on these conditions. Every data input passes through touch screen or barcode reader. Neither mouse, nor keyboard required! As companies have special internal regulations besides the main task (sales) the cash register has to deal with other non regular tasks (for example: stock transferring between cashiers). The system does not require keyboard or mouse for these tasks. To fulfil fiscal rules the cash register directly connects to the fiscal printer (printing receipt and simplified document). Thanks to this independently we have to give receipt or not, every saes operation will be saved in the fiscal memory. The cash register gets data from the back office (BOS) through the synchronization programme runs automatically in the background.

Middle level: SynBOS. (BOS=Back Office System) This PC based workstation is usually placed separately from the point of sale. It handles the connected cash registers, it maintenances their customers and master database, and collect the selling transactions. Here can be set the users’ data and rights. With this module numbers of reports and documents can be created and printed. It operates in Windows graphics environment and here mouse, barcode reader perhaps barcode printer and matrix, ink or laser printers are needed. SynBOS gets the necessary master data from the upper components.

Upper level: Syn HOS (HOS=Head Office System) Centralised system located in the centre of the company. The whole network can be controlled from here. We can be set each store’s data and the communications parameters, here happens the basic data building, the price of the store products and the suppliers’ data are set here. Fiscal category, item group settings, transaction type code tables are created here, promotions’ parameters are set here, the whole system configuration happens here in this module. SynHOS allows us to set priority in data communication so we can set the queue of important data in which order they reach the further levels of the system (for example selling price, new items and return data get in the system sooner than for example promotion videos).

ERP (Enterprise resource planning): ERP (SAP, Axapta, Navision, etc.) is located above the SynHOS system, with the function of ledger, invoicing, and finance. ERP is not part of Synergon Retail System but SRS can be fit to several ERP systems. Dataflow between components are ensured. Technical and commercial dataflow runs from up to down while transaction dataflow from down to up. Data synchronization runs from predefined time to time automatically but it can be started manually as well from SynHOS whenever it is needed. The content and build up of files/ database table’s interface between ERP and SynHOS depends on financially how deeply the client would like to account each of their stores or handle their products. SynHOS stores every data. It stores transactions and document about item groups for a defined period. Out of these numbers of report, statistics can be created or retrieved. As SynHOS stores data a whole store’s database can be restored if it would be damaged or destroyed.

The advantages of ticketing system

Cash registers used in the SRS Ticketing system’s are industrial (heavy-duty) computers and they communicate to each other in a network. Transactions can be totally checked, they can be saved automatically and retrievable.  In case of physical damage data won’t be lost, they can be set back to the latest status quickly and easily. The time of issuing VAT receipt can be reduced to the half, customer data are stored and the correction and the copies can be reached from every cash register. (There is no longer handmade receipt issuing).

2D bar codes, serial numbers, unique identifiers are handled in the system so the speed of servicing has increased.

The identification of the cashiers is based on user name and password. It makes possible to abuse reduction, the quick control of the incomes and the quick balance with the cashiers.

Incomes can be enquired after different aspects with daily frequency. Thanks to the built in stoke-monitoring system stokes can be up to date enquired. 

Clearing documents are made by the computer so human mistakes and failure can be excluded. Thanks to the system’s automatism human failures can reduced to the minimum level.

POS terminals are connected to the cash register so no need to type the amount separately, card payment become faster.

The system is able to handle rules and rights (return/refund rules, sales rules, handle service fee, certification/justification) so logical mistake can be reduced at selling.

Customer list can be extended. If a company stored on a cash register, they become available for all the cash registers after the next synchronisation so the company data don’t have to be saved again at next purchase. Customer basic data can be an important marketing device, as the given companies can be segmented and different marketing strategy and promotion can be used towards them.

The offered hardware  are industrial, long life devices, easily supportable and produced based on green technology  in order to use only a few energy, energy saving.

Hungarian-specific developments are part of the system for example selling special credited tickets: it is issued together with an OEP voucher. It can be printed by signing the place of departure and arrival (sealing on the ticket), or defined distance (km), ect. In case of special credited tickets the customer doesn’t pay but the cashier will claim for the voucher inscribed by a doctor. As OEP collects a collective invoice about selling based on data collected in the central system, at the cash register no receipt and no document is made, only a special credited ticket is issued with the voucher’s data and of course the transaction are being saved.

Further possible developments of the system

As SRS Ticketing is an own developed system it can be customised and adapted to the client’s requirements. Thanks to this it can solve unique functions typical to the company and essential at selling their products. Unique reports can be created that support the company’s marketing and commercial activities.  As technology is continuously improving it is crucial that the system fulfils the current requirements so we developed SRS Ticketing system to be able to support the future sales strategy. Such an improvable opportunity is for example the RFID based contactless ticket purchase, travel, and Internet, mobile payment. The system can be connected to other sales supporting devices (for example handy barcode readers, ticket automats, mobile paying terminal). With the spread of these innovations we can reduce human mistakes and can improve the selling procedure and sales procedure could be more controlled or even online measurable.